Return and Refund Policy

Online Returns 


Thank you for shopping with Arrow Safety. If you are not satisfied with your purchase, you have 30 days from your order date to make a return. 


To be eligible for a return, an item must be unused and in new condition. Your return MUST have a Return Authorization Number (RA) which you can get by contacting us directly by email at Sales@arrowsafetycanada.com or by phone at: 1-833-448-9380 by fax at: 1-833-452-4289


Online Shipping 


You will be responsible for covering return shipping costs. 


Return shipments can be sent to: 

Arrow Safety Canada

15923-116AVE NW. Edmonton,AB. T5M 3W1 

The RA number must appear on the outside of the packaging and referenced on all paperwork accompanying the product. Please note Arrow Safety is not responsible for goods that are damaged during return transit to our facility. 

Cancellation Policy 

Due to COVID-19, disinfecting sprays, hand sanitizer, face shields, and KN95 Face Masks or other PPE products are non-returnable and not subject to our standard Return Policy. 

All sales are final and orders are not cancelable. 

All returns that qualify for a refund will receive a refund in the form of a credit to your original payment method within 7-10 days of us receiving your return. Shipping costs for the original order are not refundable. 

The cost of return shipping will not be added to your refund. A memo will be issued to you via email referencing your original order notifying you of your return and refund status. 

For all Non-online returns and refunds

For all non-online return and refunds please contact our staff at: 1-833-448-9380 or by fax at: 1-833-452-4289

 

Damaged Shipments 

All items that we ship are in new and unused condition unless otherwise explicitly stated in their online product description (e.g. demo product, refurbished product). If a package is delivered to you in a damaged state, you have the option of refusing delivery. Should you choose to accept any shipment of damaged product, please contact us immediately and we will arrange for the return shipment of the damaged item(s). In either case, please leave the product and any packaging in the form that you received it. Following either refusal of the delivery or a facilitated return, we will do our best to make sure you receive a replacement of your item(s) as quickly as possible, subject to availability.  

 

Incorrect Products 

In the unlikely event that you receive your order and the contents do not match those outlined in your order confirmation e-mail, please contact Arrow Safety Canada immediately via the telephone numbers or e-mail address listed above. We'll work to get you the right product as quickly as possible and arrange for return shipment of the incorrect item(s) at no cost to you.

2.0 Arrow Safety Canada Shipping Policy

Shipping Rates & Times 

Some items may be subject to additional shipping and handling charges due to size, weight or replacement value (insured shipments). You will be notified of any extra charges via email or phone before we continue processing your order. 

Most orders will ship within 1–2 business days. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Though we do everything we can to ensure your order arrives on time, Arrow Safety Canada cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays. The shipment method of “Leave at Door” means your package will be left on your doorstep or delivered to your post office box. There is no liability offered with this service and Arrow Safety Canada will accept no responsibility should your package be listed as delivered (via tracking number) but you can’t locate it. If you wish for a more secure delivery method, please select Signature Required. 

 

*Shipping times are estimates only. All shipments are processed using the most optimal shipping provider for your order and ship out from our Edmonton warehouse. If you want your order shipped with a specific carrier, please contact the Online Team at 1-833-448-9380 or at our email address: sales@arrowsafetycanada.com. 

Arrow Safety Canada reserves the right to review and change these shipping rates and policies at any time. 

3.0 Arrow Safety Canada Data Policy 

We take your privacy very seriously and strive to securely protect any and all personal information entrusted to us. 

Arrow Safety Canada protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, an industry-standard sha256 SSL. SSL encrypts all of the information you provide to us during your session and prevents unauthorized third parties from viewing any transaction data during transit. 

Credit Card Security 

Arrow Safety Canada does not store your credit card information and we use a third party software that is PCI DSS (Payment Card Industry Data Security Standard) compliant. This means your credit card information is protected through a variety of means recommended by the payment card industry, including but not limited to the implementation of firewalls, passwords, encrypted data transmission and storage, anti-virus detection software, regular patches, and policies that restrict access to customer data. 

Online Account Security 

Arrow Safety Canada leverages a third-party software system by a Canadian eCommerce company headquartered in Ottawa, ON. All customer and wholesale account data are securely stored on servers located exclusively in North American data centres. 

Data Breach Remediation 

Arrow Safety Canada takes all practical steps possible to protect your data. However, it is impossible to predict and prevent all potential attempts to compromise user data. 

Should a breach impacting any of the above information occur, we pledge to immediately contact affected users via e-mail. Such a communication may include the nature of the breach and the data compromised and how the breach occurred (once known). A notice will also be posted on the homepage of Arrow Safety Canada at: www.arrowsafetycanada.com

4.0 Arrow Safety Canada Privacy Policy 

What Information Do We Collect 

Personal Information includes your name, address, credit records, as well as your opinions, preferences and purchase patterns. Your personal information is only used or disclosed for the purpose for which it was collected. We assure you that we do not sell or rent personal information. 

Why We Collect Information 

We use your personal information in order to process your application for a product or service; administer delivery of products and services; and to verify your identity and protect against error and fraud. We also use your information to better understand your product and service needs and to offer relevant information, products and services. Your purchases and other transactions, shopping patterns, account activity and payment history may be tracked and analyzed for marketing purposes. We will use and disclose your information only for the purposes for which it was collected, except with your consent or as required by law. You may contact us at any time to withdraw or refuse your consent. Please note that even if you have opted out of receiving marketing communications, we may still contact you for purposes of administering your account. 

Security & Updates 

The security of your information is important to us. We will protect your personal information with appropriate safeguards and security measures. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information. 

If you have questions or concerns that have not been resolved by this document, please contact 

Arrow Safety Canada 

15923-116AVE NW

Edmonton,AB. T5M 3W1

or by email at sales@arrowsafetycanada.com